Cookie Policy

What is a Cookie

Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

How mailkube Uses Cookies

mailkube uses cookies and similar technologies like local storage to track activity on our Service and hold certain information.

We distinguish between two categories of cookies and similar technologies:

• Essential: strictly necessary for basic website or app functionality, such as keeping you logged in or protecting our forms from abuse. These are always active.
• Non-essential: used for analytics, product measurement, and session replay so we can understand usage and improve the Service. These do not run unless you consent to them.

Non-essential analytics and session replay are switched off by default and only run after you accept them. You can change or withdraw your choice at any time. Essential cookies do not require consent because the Service cannot function without them.

The Cookies We Set

We use cookies provided by our internal identity and access management system when you are logged in, in order to maintain your authenticated session. This prevents you from having to log in every time you visit a new page. These cookies are removed or invalidated when you log out, ensuring that protected features are only accessible to authenticated users.

Third-Party Cookies

Some cookies and similar technologies are set by third parties we rely on. We group them below by where they run and whether they are essential.

On our website

• Google Analytics 4 (analytics, non-essential): measures how visitors use our website. It is loaded through Google Consent Mode and stays disabled until you accept analytics cookies.
• Google reCAPTCHA Enterprise (security, essential): protects our contact, careers, and job-application forms from spam and automated abuse. It loads on those form pages and shares device and usage signals with Google.
• Jira Service Desk widget (support, non-essential): provides our in-page support and help widget, supplied by Atlassian. It loads only after you accept non-essential cookies.
• Paddle (payments, essential): processes payments and prevents fraud. Paddle may set cookies as part of the payment flow. For more information, see the Paddle Privacy Policy.

In the app dashboard

• Amplitude (product analytics, non-essential): measures how you, as the account holder, use the dashboard so we can improve it. It is limited to your own account activity and stays disabled until you accept analytics.
• Sentry (error monitoring): captures error diagnostics so we can detect and fix problems. Basic error capture is essential and always active; optional session replay is non-essential and only runs after you accept it.

Google (Google Analytics and reCAPTCHA) and Amplitude are US-linked providers; the resulting transfers are covered by appropriate safeguards as described in our Privacy Policy.

Contact

For questions about this policy, raise a ticket via our support portal.